Order Cancellation

At KAHARI, we understand that sometimes plans change. Our order system is automated to process and ship your orders promptly. Therefore, please review our cancellation policy below:

Cancellation Window:

  • Timeframe: You have up to 1 hour from the time of purchase to cancel your order.

  • Reason: After this period, orders enter the processing stage and cannot be canceled.

How to Cancel an Order:

  1. From Confirmation Email:

    • Open your order confirmation email.

    • Scroll to the "Changed Your Mind?" section.

    • Click the cancellation link within 1 hour of purchase.

  2. After 1 Hour:

    • If more than 60 minutes have passed, email us at info@kahari.co.uk.

    • Include your order number and cancellation request.

    • We will explore alternative solutions, though cancellation may not be possible.

Accidental Cancellation:

  • If you accidentally canceled your order and wish to reinstate it:

    • Place a New Order: Proceed through checkout to place a new order.

    • Contact Us: For assistance, email info@kahari.co.uk.

Cancellation Confirmation:

  • After canceling via the confirmation email link:

    • Confirmation Email: You will receive an email confirming the cancellation.

    • No Confirmation Received: If not received, contact us at info@kahari.co.uk with your original order number.

No Self-Cancel Option Available:

  • For orders without a self-cancel option:

    • Contact Us: Email info@kahari.co.uk immediately.

    • Include: Your order number and cancellation/change request.

    • Assistance: We will assist you promptly.

Customer Services

Feel free to reach out to us with any suggestions, questions, or complaints.

KAHARI

Railway Sawmills
Burbeary Road
HD1 3UN
United Kingdom

Opening Hours:

Monday - Saturday: 9 am - 6 pm